When confronted with an auto accident you want your life back in order and your means of transportation repaired properly or replaced as quickly as possible.

Before you begin the vehicle repair process it is particularly important to know what rights and considerations you may be entitled to so that you may protect and assert them and not lose or forfeit them.

To begin, reading the nationally accepted Auto Repair Bill of Rights can help guide you through the repair or replacement process.

It will also provide you with the knowledge to build a good relationship with your chosen auto-body repair shop and protect you from possibly being harmed further by others who may place their interest before yours.

Basic Rights:

1. You have the right to select the repair facility of your choice.
2. You have the right to genuine, original equipment manufacturer (OEM) quality replacement parts.
3. You have the right to a guarantee that your vehicle will be repaired to factory specifications and tolerances.
4. You have the right to a guarantee that your vehicle will be repaired to factory specifications and tolerances.
5. You have the right to a local Actual Cash Value (ACV) retail market valuation if your vehicle is determined to be a total loss.

At Livingston Collision, Inc. we believe in providing our clients with over six decades of experience and knowledge to help them fully understand their damages and what is required to attain a proper and thorough repair at a fair and competitive price. Equally advantageous when navigating through an insurance claim is to provide you with the available information to ensure you receive your full entitlements.
After sustaining damage to your vehicle, it is important for you to fully understand the rights and obligations you have as a consumer. We too are consumers and as such, we understand that having sustained an unexpected loss and navigating a claim for related damages can be very stressful with many decisions that must be made in a short period of time. At Livingston Collision, we work with all insurance companies. However, once your vehicle is placed in our trust, We Work for You to provide you proper and thorough repairs, with quality parts and materials needed to not only restore your damaged vehicle… but to also restore you and your family’s Peace of Mind.

As such, Livingston Collision has devoted this portion of our website to provide our community members with readily available information to help safeguard yourselves from insurer abuse or to be taken unfair advantage of regarding the repair of your vehicle. Knowing your rights is your best protection to ensure that you receive what is called for in your time of need.